Deposits FAQs

Question: What are the deposit limits in India?
Answer: 

 NetBanking Deposit Velocity and Transaction Limits:

• Transaction Limit per User: 10 Approved Transactions per day
• Daily User Volume: 200,000 INR per day
• Minimum Amount per transaction: 500 INR
• Maximum Amount per transaction: 49,999 INR

 UPI Deposit Velocity and Transaction Limits:

• Transaction Limit per User: 15 Approved Transactions per day
• Transaction Limit per VPA: 5 Approved Transactions per day
• Daily User Volume: 250,000 INR per day
• Minimum Amount per transaction: 500 INR
• Maximum Amount per transaction: 49,999 INR.

Question: The client made a deposit and it is still pending. How long will it take to update the status?

Answer: The status of the transaction will be updated within 45 minutes.

Question: The client made a deposit, which was deducted but not credited to his account. Where is the money?

Answer: Reversal by issuing bank usually takes 24-48 hours. If the funds are not returned within the given timeline,  please wait within 7 banking days for any possible over-settlement or refund that may take place. Otherwise, please fill out this form. 

Question: Why do we need to wait 7 banking days for the over-settlement report to come in?

Answer: We need to make sure that the client issuing bank makes no auto-refund or settlement. After 7 banking days have passed and no refund or over-settlement was made, that's the time we will escalate it to our acquirer. It takes this long because the issuing bank has its own processing time for an auto-refund or settlement.

Question: It is more than 7 banking days and the client’s money was not refunded and no over-settlement was made. Where is it?

Answer: Please ask the client for the latest bank statement (from the date of charge up to the present) and fill out this deposit escalation form.  A specialist will respond within 2-3 business days.

Question: May we request an increase in limits, both payout and deposit?

Answer: These limits have been set by the acquirer, bearing in mind all the risk factors and limitations and we cannot modify them. Even if we request them to increase/decrease any of these pre-set limits, they will demand a strong business justification to consider an exception to these rules.

Question: Does a customer have to have a deposit through the same bank before the payout?

Answer: The payouts are not linked to the deposits in any way on our system you may process an independent payout to a customer who has not even deposited via us.

Question: Do you have a list of descriptors you are using?

Answer: We do not have a static descriptor. It is dynamic and varies most of the time.

Question: Can you give me the list of approved banks for deposits?
Answer: Please refer to the PDF file here: